We want you to love every product you receive from SJR Cosmetics. If for any reason you’re not fully satisfied with your purchase, please review our refund and return guidelines below.
1. Eligibility for Returns
You may request a return if:
- The product was damaged, defective, or incorrect upon delivery
- The item is unused, unopened, and in its original packaging
- You initiate the return request within 7 days of receiving the order
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
- Used or opened skincare or cosmetic products
- Items purchased during sale or clearance events
- Gift cards, trial kits, or samples
- Customized or personalized items
3. How to Initiate a Return
To request a return:
- Email us at info@sjrcosmetics.com within 7 days of receiving the product
- Include your order number, reason for return, and photo evidence (if applicable)
- Wait for return authorization and shipping instructions
Note: Unauthorized returns will not be accepted.
4. Refund Policy
- Approved refunds will be processed to your original payment method within 7–10 business days
- Shipping charges are non-refundable unless the error was ours
- In some cases, we may offer store credit or product exchange instead of refund
5. Damaged, Defective, or Incorrect Products
If you receive a product that is:
- Leaking, broken, or damaged
- Not what you ordered
Please contact us immediately with clear photos, and we will arrange a replacement or refund at no additional cost.
6. Exchange Policy
We currently do not offer direct product exchanges. If you wish to get another item, kindly return the original (if eligible) and place a new order.
7. Shipping for Returns
- You are responsible for return shipping unless the return is due to our error
- We recommend using a trackable courier service for returns
- We are not responsible for items lost or damaged during return transit
8. Cancellations
Orders can be cancelled within 2 hours of placing them. After processing begins, cancellations may not be possible.
9. Contact Us
If you have any questions regarding your order or return status, please contact:
SJ Cosmetics Support Team
📧 Email: info@sjrcosmetics.com
📞 Phone: +971 508 315 660
🌐 Website: www.sjrcosmetics.com